Not all IT service providers are created equal. You want to ensure you’re getting value for money, or more importantly putting your trust in the right organisation.
There are 5 qualities you should be looking for, to ensure you partner with the right IT business.
1. “Skills and Services”
IT Service businesses can offer many different services to their clients. Having a large range of skills and services available from your IT provider will ensure that you do not need to engage other IT businesses. Smaller providers will have limited depth in their service offerings, due to not having the depth of staff that can offer specialised services.
- Offering services that match your system requirements
- Able to provide the coverage hours that your business demands
- Can they resource the projects that you need
- Provide multiple levels of support
- Has responsive customer support, attached with measurable Service Level Agreements (SLAs)
2. “Have Experience in My Specific Industry?”
Having experience in your industry gives you the assurance that they already have a solid understanding of your business’s needs.
They will have experience with your Line of Business applications, or similar ones in your industry. They may even already work co-operatively with Line of business software vendors.
You need to make sure that your IT service provider has experience with not only your industry’s unique needs but also its rules and regulations.
3. “Long-term partnerships with existing clients”
Any IT service provider that has been around for some time must be able to provide you with at least two references from existing clients.
If not, why not?
You want to partner with a provider that has happy customers and happy customers that have been supported by this provider for a long period of time.
4. “Have partnerships with reputable vendors”
When evaluating different IT service providers, it is good to find out which Vendors they partner with, as this will be the products and services they will be offering to you.
Having accreditation with reputable IT vendors will provide assurances to their skills and product offerings.
5. “Trust your instincts”
Your IT service provider can make or break your business. You should ensure you carry out the same level of due diligence that you would carry out on any essential partner to your business.
You need to feel comfortable with the people who work for the IT Service provider. You need to trust your instincts, if there is something that you don’t believe or feel uncomfortable about, then maybe they are not the partner for you.
Keep in mind that even after the initial work is completed, this is still a company that you’re going to be working with closely on a regular basis. Do they show that they are interested in your business, or just you signing the agreement?
Overall your IT service company should be thought of as the most essential supplier to your business, as many businesses cannot operate without their IT systems. You need to be happy with the service level and trust their staff.
About Your Guest Blogger: Michelle Joosse is a FCPA (Fellow of Certified Practising Accountants Australia) with experience working for Small, medium and Large businesses in multiple industries. Michelle’s experience in the IT industry and involvement in the IT decision-making process in other industries has given Michelle the benefit of being able to understand the importance of IT from both perspectives. She understands what people want and need from their IT. www.hotlineit.com